Because of the intimate nature of our products, we’re unable to accept returns or exchanges unless an item arrives defective, damaged, or incorrect.
Defective or damaged items: Please contact us within 14 days of delivery. We’ll help arrange an exchange, or you may choose to use the manufacturer’s warranty. Include your order number, product name, a brief description of the issue, and photos if available.
Incorrect items: If we sent you the wrong product, we’ll exchange it for the correct item at no additional cost.
Questions? Contact us at customerservice@playfulcove.com.