We offer both standard and expedited shipping options to suit your needs. Standard shipping typically takes 3-5 business days for delivery, while expedited shipping ensures faster arrival within 1-3 business days.
Shipping fees are calculated during checkout based on the shipping method selected and the destination of your order. Rates are determined by the weight and dimensions of your package.
Your privacy is of utmost importance to us. All orders are shipped in plain, unmarked packaging with no indication of the contents inside. The return address will feature only our company name, with no reference to adult products.
Orders are processed within 1-2 business days of being placed. Once your order has been processed, you will receive a tracking number via email to monitor the progress of your shipment.
For any questions or concerns regarding our shipping policy, please feel free to contact us. We are happy to assist you!
Because of the intimate nature of the things that we sell, we are unable to return or exchange purchased toys and products unless defective.
If a item is defective, you can wither contact the manufacturer for its warranty policy, or if it is within 14 days of receiving the item you can contact us for an exchange. Please email us with the description of item, what the defective is, and the order number,
If you received an item other then what you ordered, that is on us and we will exchange it out for the item that you ordered
You can always contact us for any return question at customerservice@playfulcove.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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